• Act as a trusted advisor to Sales, Marketing, and Operations leaders within our enterprise customers • Maximize customers' investment in People.ai and achieve measurable business outcomes • Manage a $5M+ book of business across accounts • Ensure high customer retention, expansion, and advocacy • Build and execute strategic success plans with clear business objectives and ROI metrics • Own the customer lifecycle—from onboarding to adoption, renewals, and growth • Identify key adoption milestones and ensure seamless integration into customer workflows • Use data-driven insights to align People.ai’s solutions with business objectives • Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption • Identify and develop new champions within top accounts to expand People.ai’s influence • Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth • Partner closely with Sales, Product, and Engineering to drive continuous value delivery • Advocate for customers by providing product feedback and insights to influence the roadmap • Contribute to People.ai’s customer marketing efforts by delivering case studies and references