Make experiences flow.

Business Consultant, AI Strategy

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteTeam 5,001-10,000Since 1991H1B SponsorCompany Site LinkedIn

Location

United States

Posted

69 days ago

Salary

Not specified

Bachelor DegreeExperience acceptedEnglish

Job Description

• Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation • Own the end-to-end business case, from value hypothesis through realization and sustained ROI • Lead customers in identifying, prioritizing, and sequencing AI-driven CX use cases tied to measurable financial and operational outcomes • Translate AI-enabled capabilities into clear adoption strategies, value metrics, and executive success criteria • Design and lead enterprise change strategies across people, process, technology, and governance • Act as program-level consulting lead for multi-product, multi-stakeholder initiatives • Build long-term executive relationships, becoming a trusted advisor to senior leadership • Ensure accountability for value realization, benefits tracking, and ROI delivery • Identify opportunities for expansion, renewal, and additional strategic engagements

Job Requirements

Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software
Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, analytics, or decisioning
Deep understanding of contact center operations and CX economics
Proven ability to build and defend complex business cases, financial models, and ROI analyses
Strong strategic consulting mindset—able to move from executive vision to execution roadmap
Exceptional executive presence and communication skills, including C-suite presentations
Track record of influencing senior stakeholders and leading without formal authority
Experience leading multi-product, multi-workstream enterprise programs
Comfort operating in a matrixed, fast-paced, and ambiguous environment.

Benefits

Join an ever-growing, market-disrupting global company where teams—comprised of the best of the best—work in a fast-paced, collaborative, and creative environment.
Opportunity to learn, grow, and advance your career across multiple roles, disciplines, domains, and locations.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.