Improving people’s lives by harnessing the healthcare data explosion through an intelligent data integration platform.

Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 51-200H1B SponsorCompany Site LinkedIn

Location

United States

Posted

67 days ago

Salary

Not specified

Bachelor DegreeEnglishReactSQL

Job Description

• We are seeking an experienced Technical Account Manager to support our growing client base. • This role is an individual contributor reporting to the Senior Manager, Client Technical Support. • The successful candidate will serve as the liaison between the product implementation team and product support. • The Technical Account Manager is responsible for ensuring client’s production environment operates at optimum levels, timely resolution of technical issues, driving customer satisfaction, and continuously working with the Senior Manager, Client Technical Support to improve processes. • Oversee daily operations of clients assigned to you, ensuring SLAs and KPIs are met, and production issues are resolved. • Manage escalations and ensure prompt resolution of complex technical issues. • Coordinate across functional teams (Product, Engineering, Client Solutions) to resolve client production issues. • Collaborate with cross-functional teams (Product, Engineering, Client Solutions) to address recurring issues and improve product quality. • Perform data analysis and solve complex technical issues. • Manage client relationships and coordinating deliverables.

Job Requirements

Working knowledge of the US healthcare domain and its core solutions or similar experience.
Experience and ability to build and manage working relationships with internal and external team members.
Ability to solve problems, both as an individual and as part of a group.
Communicate clearly and concisely, both verbally and in writing, with technical and non-technical stakeholders.
Ability to multi-task and react positively to frequent changes in priorities.
Become a product SME, training users to utilize the software and query data.
Skilled in SQL and data analysis, tracing data issues to root causes and presenting results to customers.
Ability to de-escalate customer complaints.
Experience with requirements gathering and document creation.
Project management ability leveraging MS Office tools, or scrum master using agile methodologies.
Highly skilled at project organization, time management and operates with attention to detail.
Off hours/weekend work required.
Bachelor’s degree in computer science, business, health care administration, or equivalent experience.
Ability to travel up to 5-10% of the time.