• You will lead our growing Technical Account Management team, a group of professionals focused on accelerating customer value. • Collaborate with cross-functional teams such as Training, Support, Engineering, Professional Services, and Product to assemble the appropriate resources for each account. • Develop product knowledge to advise customers on technical and industry best practices. • Track TAM portfolio assignments, progress, and results on an ongoing basis. • Inspect customer adoption issues and increase adoption health where required to ensure that customers rapidly adopt Illumio's solutions and expand on our platform. • Establish “trusted advisor” relationships with the management and technical teams on the customer side while working with our account team to extend Illumio’s footprint. • Lead and support meetings with internal and external stakeholders on major accounts. • Identify areas of risk, ensure all stakeholders are aware, and drive mitigation plans. • Generate a monthly summary of accounts’ statuses, producing improvement plans to drive adoption wherever necessary. • Travel to customer sites and company headquarters may be required.