• Partner closely with GTM Operations, Revenue Operations, Finance, Product, and Business Systems teams to understand business objectives and translate them into scalable system designs • Develop a long-term roadmap for the Quote-to-Cash ecosystem, balancing innovation, operational efficiency, data quality, and compliance requirements • Serve as a subject-matter expert on end-to-end commercial workflows—Lead → Opportunity → Quote → Order → Billing → Revenue—identifying friction points and recommending durable solutions • Lead requirements discovery, process mapping, and solution design for enhancements to CPQ, CRM, and revenue systems • Drive improvements across Salesforce Sales Cloud and CPQ, with exposure to Service Cloud considered a strong plus • Influence and guide integrations with ERP (NetSuite) and revenue recognition systems (NetSuite ARM), ensuring data consistency and compliant revenue outcomes • Optimize system usability and user experience across the QTC landscape for Sales, Finance, Support, and internal GTM stakeholders • Own the lifecycle of enhancements: discovery, documentation, prioritization, UAT, deployment, and post-launch iteration • Evaluate new tools, vendors, and architectures to support scaling GTM operations • Partner with Finance and RevOps to ensure solutions align with policy, controls, auditability, and ASC 606 revenue recognition guidance • Deliver training, documentation, and enablement to ensure long-term adoption and operational success • Champion architectural consistency and process integrity across GTM systems • Influence without authority—collaborating with technical teams, business owners, and executives to drive consensus • Act as a mentor and thought leader within Business Systems, bringing a disciplined, forward-looking perspective to our systems landscape