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Renewals & Contracts Manager

ManagerManagerFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

68 days ago

Salary

$60K - $70K / year

Associate DegreeEnglish

Job Description

• Own the end-to-end renewal process for 720+ customer accounts, representing approximately $28M in recurring revenue • Proactively engage customers 120 days ahead of renewal, setting expectations and guiding them through the renewal journey • Prepare and deliver renewal contracts, quotes, and documentation with a strong focus on accuracy and completeness • Drive renewals to completion through consistent weekly and monthly follow-ups, ensuring renewals close ahead of expiration • Serve as a primary point of contact for customers, providing clear, professional, and timely communication via email and phone • Maintain accurate renewal tracking, forecasting, and reporting to support revenue visibility and a 93% GRR goal • Collaborate cross-functionally with Sales Account Managers and Revenue Operations to ensure smooth handoffs and fast issue resolution • Ensure all customer agreements are active and compliant, with accurate contract records maintained in Salesforce

Job Requirements

Experience managing renewals, accounts, projects, or operational workflows in a fast-paced environment
Ability to manage a high volume of work, effectively prioritizing across competing deadlines
Strong customer service mindset, with a commitment to timely responses (24-hour acknowledgment standard)
High attention to detail and accuracy, particularly in revenue-impacting work
Adaptability and flexibility in response to changing priorities and processes
Clear and professional written and verbal communication skills
Experience with Salesforce or another CRM system (preferred)
Proficiency with Microsoft Office tools
Associate’s degree required; bachelor's degree preferred

Benefits

100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
Company-paid Life & LTD Insurance for peace of mind
Adoption Grants and paid leave to support your growing family
Wellness program offerings designed to strengthen your physical and mental health and overall well-being
401(k) with a 3% company match—helping you plan confidently for the future
Monthly Connectivity Stipend so you can work seamlessly from anywhere
Emergenetics Development Program to help you understand and leverage your strengths
Tuition Assistance to fuel your continued learning and career growth
Flexible Time Off so you can recharge and enjoy life outside of work
A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
Charitable contributions & matched giving to amplify your impact
Paid community service hours—because giving back matters