• Conduct in-depth troubleshooting and research into Trimble’s Transportation Management System (TMS) to resolve high-impact hardware and software issues. • Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases. • Provide high-level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience. • Partner with cross-functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.