• Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations. • Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization. • Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks. • Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs. • Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed. • Navigate multiple complex projects across various business units within a client’s organization. • Track program performance metrics and analyze reports to identify trends, gaps, and opportunities. • Develop and deliver executive-level presentations summarizing impact, progress, and ROI. • Proactively monitor customer sentiment, identifying early warning signs of risk. • Strategically de-escalate critical situations, ensuring alignment with client goals and expectations. • Serve as a trusted advisor, advocating for client needs internally while balancing business objectives. • Work closely with engineering, product, and support teams to resolve client challenges efficiently. • Provide structured feedback to inform the product roadmap and improve the customer experience. • Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey. • Drive to increase MAUs, NPS, CSAT, and ARR