• Develop and Implement Tailored Solutions: Design, build, test, and support robust integration solutions that meet specific customer business requirements. • Cross-Functional Collaboration: Work closely with internal teams, including Professional Services, Product Development, Engineering, Support, and Customer Success, to define scope, gather requirements, and deliver high-quality integrations. • Customer Engagement: Serve in a customer-facing role, collaborating directly with clients to understand their needs and tailor integration solutions effectively. • Requirements Translation: Translate functional business requirements into detailed technical specifications and implementation plans. • Documentation and Communication: Maintain clear and concise documentation for all integration processes and tailor communication appropriately for both technical and non-technical audiences. • Troubleshooting and Support: Provide ongoing support for existing integrations, troubleshooting issues, and implementing timely resolutions. • API Management: Utilize REST and SOAP APIs effectively to facilitate data exchange between systems.