• Answer incoming calls from prospective clients and provide clear, confident explanations of Manifest’s services and process. • Respond to questions in a way that feels calm, professional, and helpful — even when clients are anxious or unfamiliar with immigration terminology. • Review inbound leads and intake submissions, evaluate case type and quality, and classify lead strength (e.g., strong / moderate / weak / unclear). • Identify common red flags, missing information, or indicators of high potential (e.g., strong publications, awards, high-profile work, strong salary, press, critical roles). • Route qualified leads to the appropriate attorney or next step in the workflow. • Ensure lead data is complete, consistent, and entered correctly into systems. • Maintain clean records and follow-ups so nothing falls through the cracks. • Track high-priority inquiries and ensure timely responses.