• Support our customers by processing and managing their device repair orders with accuracy and attention to detail. • Coordinate closely with internal operations and technicians to ensure timely and efficient service delivery. • Maintain consistent communication with IT administrators, IT directors, and procurement teams regarding repair timelines, device logistics, and service updates. • Track order progress, resolve customer issues proactively, and ensure a positive customer experience from start to finish. • Identify additional opportunities within existing accounts to expand service offerings and drive customer value. • Execute all elements of order management, ensuring accuracy and accountability in every stage of the sales process. • Build strong, long-term relationships with key stakeholders to enhance customer satisfaction and loyalty. • Partner with Account Executives on joint accounts to maximize opportunities and strengthen our market footprint. • Collaborate with Marketing to develop and execute targeted campaigns. • Stay current on technology trends, procurement cycles, and budget planning for the business to identify new sales opportunities. • Conduct engaging virtual presentations and product demonstrations that showcase ComputerCare’s unique service model for business customers. • Identify and pursue upsell or cross-sell opportunities across our IT Asset Management (ITAM) and lifecycle service offerings. • Maintain accurate records of customer interactions, pipeline activity, and forecasts within the CRM.