• Lead complete system installations, including hardware setup, cabling, environmental checks, workstation configuration, and integration with hospital C Arm and PACS/DICOM environments. • Conduct and manage preinstall IT planning, reviewing site walkthroughs, validating technical requirements, and aligning timelines with hospital IT, biomed, and imaging teams. • Coordinate Information Security and IT reviews, complete InfoSec assessments, addressing follow up questions, and provide documentation required for hospital approval. • Support network configuration (end to end) — port activation, IP assignments, DNS, routing, VLAN segmentation, firewalls, AETs, and data transfer workflows. • Troubleshoot complex issues including connectivity failures, DICOM metadata problems, system processing errors, workstation performance, and hardware malfunctions (onsite and remote). • Support account activations, ensuring the system is operating optimally for patient procedures; provide rapid response for any workflow or technical interruptions. • Document all configurations and work performed, including installation reports, system setup details, service findings, and escalation notes for QA/R&D. • Serve as the technical liaison between hospital teams, imaging vendors, third-party field engineers, CathWorks internal teams, and Medtronic commercial partners. • Provide on call and remote support, guiding customers and field personnel through troubleshooting and workflow issues. • Train hospital personnel and partner field engineers, ensuring consistent, safe, and effective system usage and troubleshooting capability. • Identify improvement opportunities, providing structured feedback to R&D, QA, Product, and Operations based on real world site experience.