• Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery. • Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience. • Track order progress, proactively resolve issues, and deliver exceptional customer service from start to finish. • Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty. • Collaborate with Account Executives on joint K–12 accounts to maximize district-level opportunities and expand our market presence. • Partner with Marketing to develop and execute targeted campaigns for the education segment. • Stay informed on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify and pursue new sales opportunities. • Deliver engaging virtual presentations and product demonstrations that highlight ComputerCare’s unique service offerings. • Identify and act on upsell and cross-sell opportunities across IT Asset Management (ITAM) and lifecycle services. • Maintain accurate records of customer interactions, pipeline activities, and forecasts in the CRM system.