• Track and report on product usage metrics, including engagement, feature adoption, and completion rates. • Support the definition, tracking, and reporting of success metrics tied to product goals. • Identify trends, anomalies, and opportunities in product data and translate them into clear takeaways for decision-makers. • Design actionable reports and dashboards to support roadmap prioritization. • Maintain clear metric definitions and a consistent event taxonomy, incorporating role-based segmentation and academic seasonality to improve accuracy and interpretation. • Partner with Engineering to ensure accurate instrumentation and consistent event naming. • Ensure product data and dashboards are understandable and usable by non-technical stakeholders. • Document metric definitions and usage standards to support consistent analysis. • Coordinate surveys, interviews, research logistics, and feedback collection. • Organize research artifacts, tag themes, and support synthesis of findings. • Help write research briefs or executive summaries based on interviews, feedback sessions, or usability studies. • Monitor competitor feature rollouts, positioning shifts, and pricing changes. • Maintain a centralized knowledge base of market intelligence. • Provide comparative analysis that informs product and go-to-market decisions. • Support Product Management and UX document requirements, structured user stories, and key technical dependencies. • Assist in capturing and organizing decision context and rationale for key initiatives. • Triage product feedback from Sales, Support, Professional Learning, and Marketing. • Maintain organized and well-tagged feedback logs.