• Responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results. • Manage full range of project life cycle (Initiate, Plan, execute, close). • Build relational network within assigned accounts. • Lead cross functional implementation and operational teams. • Leverage relational network within assigned accounts to identify opportunities to expand services. • Develop implementation strategy, plan and resource requirements for new accounts or projects. • Establish metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live. • Ensure alignment of resources and efficiencies to protect and grow margins while delivering value to the customer. • Monitor overall account health and client satisfaction.