• Develop, maintain, and enhance custom web and service applications using C#, VB, ASP.NET, and SQL Server. • Configure and support commercial off-the-shelf (COTS) software used across design, document composition, manufacturing, marketing, fulfillment, and related workflows. • Troubleshoot and resolve production issues to ensure high availability and minimal downtime. • Implement corrective and preventative actions to mitigate recurring issues. • Build, optimize, and maintain SQL queries, stored procedures, and data integration processes supporting campaigns, print workflows, and digital messaging. • Provide solution architecture and system design, including data ownership definitions, systems-of-record alignment, and safeguards for integrating non-deterministic technologies such as LLMs. • Collaborate with business users, analysts, production teams, and customers to gather requirements and deliver high-quality technical solutions. • Integrate applications with third-party tools, APIs, and client systems. • Participate in code reviews, deployments, and change management processes to maintain code quality and operational stability. • Maintain clear documentation for systems, processes, and implementations to support long-term scalability and knowledge sharing.