• Provide comprehensive remote and on-site technical support for BD Pyxis automated dispensing systems • Diagnose, service, and resolve hardware and software issues • Implement and execute preventive maintenance programs for all BD Pyxis systems • Deliver efficient field services including installations, repairs, calibrations, and training to healthcare customers • Maintain accurate small parts inventory for service needs • Properly secure and maintain company assets in optimal working condition • Commit to ongoing training and self-development to enhance product knowledge and technical skills