• You'll create requirements definitions and technical specifications documentation plus load, manipulate and maintain data between ServiceNow and other systems • You’ll effectively with ServiceNow users and Stakeholders to develop solutions and execute changes • You’ll work with IT managers to generate views and reports as needed • You’ll analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap • You'll work with the program management team to develop Service Level Agreement reporting • You'll work with the PowerBi Developer to streamline and automate dashboard reporting • You’ll train colleagues on effective use of ServiceNow • You will support both on-premises and cloud hosted enterprise applications.