Asset Living
The Most Trusted Partner in Real Estate
Systems Support Specialist
Location
United States
Posted
20 days ago
Salary
$55K - $65K / year
Bachelor Degree3 yrs expExperience acceptedEnglishTableau
Job Description
•Assist in the development and roll-out of special reports, new systems, and maintain existing systems.
•Take a hands-on approach to necessary duties to accomplish objectives and facilitate successful performance of others.
•Assist with migrations, Gross Potential Rent, and month-end reporting.
•Help resolve issues and assist employees with the property management software system.
•The first point of contact with the support team.
•Maintain property management software & Quickbase system and create custom reporting.
•Maintain, generate, and expand reporting in Quickbase system & general back-end management upkeep.
•Maintain Tableau workbooks weekly.
•Assist with month-end reporting and potential gross rent.
•Develop and maintain the Microsoft dynamic CRM platform within Office 365, including developing new functionality, bug tracking/remediation, tracking leads and processes and timelines, adding users, daily maintenance and updating.
•Integration of systems into the Microsoft Flow workflow product.
•Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc.
•Develop, expand and maintain Asset power apps; updating of front-end of system and user interface side.
•Build, expand and maintain running reports in new Microsoft reporting platforms, including PowerBI and Microsoft Reporting Services.
•Access disparate data sources (Databases, XML, and flat files).
•Assess/verify the effectiveness and accuracy of new data sources.
•Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI.
•Management of users, files, and processes for ShareFile application management.
•Generate monthly and weekly reporting, creating custom reporting as requested.
•Assist with special projects.
•Assisting in resolving support tickets and holding a backup for support as needed.
Job Requirements
- Bachelor’s Degree preferred or two years of housing experience or equivalent.
- Property management software skills preferred; ResMan, Entrata, RealPage.
- Experience in the Affordable Housing market. (3+ years)
- Ability to understand and perform all on-site software functions; advanced computer and development skills required.
- Reporting & Support – able to assist with report distribution to clients, manage user administration, and assist with system support and compliance.
- Forward Thinking – analytical and can problem-solve quickly.
- Communication – ability to clearly and professionally communicate with teammates and clients.
- Customer Service – focus on providing extraordinary customer service experiences for internal and external clients.
- Problem Solving – excels in troubleshooting and can analyze a problem quickly.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Remote work options
- Professional development opportunities