• Co-own the Salesforce roadmap and quarterly OKRs with the VP, CRM Strategy & Solutions; translate strategy into delivery plans and manage cross-team dependencies. • Lead execution across multiple initiatives and departments, ensuring predictable sprint delivery, scope control, and on-time outcomes for complex programs. • Measure and improve platform health and delivery performance by defining/monitoring KPIs, identifying bottlenecks, reducing cycle time, and increasing release confidence. • Proactively manage delivery and technical risk, escalating early and negotiating trade-offs while protecting quality, security, and long-term platform sustainability. • Oversee architecture and solution design across declarative and programmatic development to ensure scalable, performant, maintainable solutions. • Drive engineering excellence and continuous improvement through standards, reusable patterns, reference architectures, code quality practices, and resiliency upgrades. • Own CI/CD and release management maturity across multiple orgs, including branching strategy, automated validations/tests, approvals, and rollback planning. • Establish and enforce platform governance and security controls (access policies, role hierarchy, sharing model, permission sets, data quality, and environment strategy). • Troubleshoot and resolve complex platform and integration issues and evaluate/adopt technologies and practices that improve speed, quality, and security. • Lead cross-functional planning and communication, removing blockers and clarifying ownership across teams; ensure PRDs/TDDs receive timely, actionable feedback through design reviews, Tech Talks, and postmortems. • Partner with product owners and stakeholders to refine requirements, manage scope, and deliver value across concurrent initiatives. • Lead, mentor, and develop Salesforce engineering teams (developers/admins) across Sales and Service Cloud orgs; set expectations, coach performance, enforce accountability, and build inclusive teams with strong hiring and succession plans. • Perform other duties as assigned.