• Work closely with Customers and internal teams to design, configure, and help test implementations and advancements of the Rightsline/Alliant software • Evaluate business requirements for applications and systems integration and service activation through interviews and/or existing systems documentation or procedures, while delivering new or modified software systems enhancements and/or integration solutions • Lead the definition, testing, training, implementation, data migration, and support of system requirements • Identify customer requirements/use cases, develop test plans, and track and document the delivery and results of these solution design plans • Manage risks and alert manager to potential escalations and issues of importance • Ensure requirements, designs, and solutions are understood, agreed to and signed off at the appropriate stages in a project • Provide detailed analysis of processes and workflows with suggestions for improvement using technology or business process enhancements • Build relationships with business users, gain deep understanding of their processes and how they are currently utilizing technology to develop improvements • Engage with internal teams, including, but not limited to Engineering, Product, and QA; to ensure relevant release items or customer initiatives are understood and delivered in a timely fashion • Manage the execution of data migration needs where we also provide guidance on data cleansing to our clients to better utilize the power of Rightsline • Engage with 3rd party technology vendors and system integration partners to ensure smooth integrations and implementations based on contractual work orders • Arrange and administer training where required for customers to promote the change management approach of the implementation • Conduct reviews of and analyze business and information technology processes