• Own zone-level service business performance, including revenue delivery, growth contribution, operational effectiveness, and customer satisfaction across the Western US. • Lead execution of service growth mechanisms within the zone, ensuring field leaders and engineers are enabled, accountable, and capable of directly proposing and converting service offerings. • Provide inspirational leadership to an $80M+ P&L organization, directly leading Area Service Managers and indirectly leading a large population of Field Service Engineers. • Deploy and sustain DBS operating rigor, including ownership of Daily Management cadence, Visual Management, Problem Solving Process (PSP), standard work, and Kaizen execution across the zone. • Ensure operational excellence and service delivery performance, including high-quality execution of new equipment installations and critical service events. • Serve as a senior escalation point for complex and high-pressure customer, operational, or performance issues. • Partner cross-functionally with commercial, product, and operations leaders to align field execution, capacity planning, and customer priorities with business objectives.