• Verify patient insurance coverage, with a strong focus on state Medicaid programs • Obtain and track prior authorizations for therapy services • Update patient files with accurate insurance and authorization information • Liaise with insurance providers to clarify coverage details and requirements • Track the status of pending authorizations and insurance claims • Assist families with insurance-related questions in a clear, professional manner • Perform general back-office administrative tasks to support clinic operations • Organize and maintain digital documents and patient records • Correspond with families regarding insurance documentation and requirements • Maintain accurate records within the EMR and internal systems • Support existing workflows to improve efficiency and turnaround times • Attend team meetings or huddles as appropriate • Work closely with in-clinic staff to take ownership of designated workflows • Communicate clearly and professionally with team members and families • Uphold HIPAA compliance and patient confidentiality at all times