Customer Order Manager

ManagerManagerFull TimeRemoteTeam 10,001+Since 2016H1B SponsorCompany Site LinkedIn

Location

Texas

Posted

31 days ago

Salary

$67.2K - $95K / year

Bachelor Degree5 yrs expExperience acceptedEnglishERPPMP

Job Description

• Manage customer order processes to ensure timely delivery and customer satisfaction. • Coordinate with cross-functional teams to address issues and improve efficiency. • Analyze order data to enhance performance and support strategic planning. • Lead, coach, and develop a four‑person Order Management team. • Oversee end‑to‑end order accuracy and coordination — including validation, pricing, scheduling, and delivery alignment across SAP/ERP systems. • Drive continuous improvement and standardization of order management workflows to increase efficiency, accuracy, and customer satisfaction. • Partner cross‑functionally with Sales, Supply Chain, Finance, and Quality to resolve constraints, support large project‑based orders, and reinforce smooth order-to-delivery execution. • Engage directly with customers and sales teams to clarify complex orders, troubleshoot issues, and communicate requirements clearly in both written and verbal forms. • Champion digital tools and data accuracy (SAP/S4HANA, sales order tools, pricing corrections, BOM-related adjustments).

Job Requirements

Bachelor’s degree in supply chain, Business Administration, or a related field; equivalent years of relevant experience will be considered in lieu of a degree
5+ years of experience in order management or supply chain operations, supporting complex or multi‑component order processes
Hands-on ERP/MRP experience (SAP/S4HANA preferred, but experience with any major ERP accepted)
Proven experience leading, coaching, or developing team members or serving as a senior go‑to resource within an operations environment.
Strong communication skills with the ability to explain complex order issues to customers and cross‑functional teams.
Project coordination or project management experience preferred (PMP not required).
Familiarity with continuous improvement methods (Lean, Six Sigma, or structured problem‑solving) is a plus.
Supply Chain certifications (e.g., APICS CSCP) are a plus and support success in the role
Must be legally authorized to work in the United States without current or future company sponsorship needs.

Benefits

Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental
401K retirement plan with company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off, including paid vacation, holidays/personal days
Tuition reimbursement
Products discounts
Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account