• Deliver industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators. • Completes individual performance with training customers onsite which includes, conducting preventative maintenance, and instrument repairs. • Provide service support independent of direct oversight and develop strong relationships through professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions. • Field service efforts include on-site support for all technical issues that could not be resolved remotely, start-up, commissioning and training, test and repair, and preventative maintenance of equipment. • Participate and at times perform delivery of on-site operator and technical training to customers. • Collaborate with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and oversee and support special projects as assigned.