• Work with business units to understand how they use existing applications and capture basic requirements. • Support the deployment of new cloud and SaaS applications within Microsoft 365 and other vendor platforms. • Assist with configuring single sign-on (SSO) and document setup steps and support procedures. • Help maintain and update software across datacenter and cloud environments, using tools like Intune or SCCM. • Coordinate with software vendors to support application needs and resolve issues. • Participate in discussions about improving performance, scalability, and reliability of applications. • Contribute to team tasks related to application deployment, desktop/virtual desktop engineering, and mobile device management. • Create operational and support documentation. • Troubleshoot application-related issues and work with senior engineers to resolve complex problems. • Learn and apply basic Active Directory or Entra ID concepts, including Conditional Access policies.