• Contact third party payers to verify eligibility, obtain claim status and take steps to properly resolve CMS 1500/837P claims • Utilize the various internal and online follow up tools provided by Westerkamp Group, LLC and our clients to resolve accounts • Critically analyzing account balances, Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), denial reason codes (CARC), and remittance advice remark codes (RARC) on CMS-1500 /837P claim forms to determine the root cause of denials • Maintain work queues and track trends that can be escalated to management • Clearly notate accounts per Westerkamp Group or client specific standards • Review paper correspondence and take necessary action to resolve insurance payer requests. • Analyze and submit cash posting payment and contractual adjustment errors