• Oversee the revenue cycle for assigned clients and ensure clients meet targets for KPIs, retention, and time to revenue • Serve as the primary point of contact and liaison between the practice and the Sutherland Global RCM team • Own client relationships related to the revenue cycle, driving revenue improvements for practices • Provide guidance and education to the Sutherland team • Establish a strategic advisor relationship with clients by understanding their practice’s billing requirements • Proactively provide insight on the financial health of their business and guidance on solutions • Complete business review presentations with clients to communicate practice financial health • Report monthly denial and rejection trends and recommend process improvements • Ensure all meeting notes and client documentation are in Salesforce • Act as primary client point of contact to handle needs, resolve conflicts, and provide solutions • Exercise sound judgment and make independent business decisions related to billing matters • Develop and monitor action plans related to client escalations/concerns • Maintain regular contact with RCM contacts at the practice • Identify at-risk clients and determine actions required to resolve concerns • Collaborate with RCM and Sutherland leadership on quality barriers • Establish and maintain system parameters supporting timely claims submission • Improve operational efficiencies including OP software performance