• Serve as the primary system administrator and subject matter expert for all McLeod TMS modules. • Lead the configuration, customization, and ongoing optimization of McLeod TMS and FlowLogix workflows. • Design and implement automated workflows to streamline transportation operations. • Identify opportunities for process improvement and automation within brokerage, dispatch, and carrier management workflows. • Develop and maintain system documentation, standard operating procedures (SOPs), and training materials. • Train and support end users across operations, customer service, and accounting teams. • Monitor system performance, troubleshoot issues, and coordinate with McLeod support as needed. • Manage system updates, testing, and deployment of new features and enhancements. • Generate reports and analytics to support operational and leadership decision-making. • Support business intelligence initiatives and data integration projects (EDI, APIs, flat files). • Collaborate with leadership on AI-assisted development initiatives and code automation projects. • Perform other duties as assigned.