• Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations • Achieve study enrollment goals and assigned revenue targets • Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases • Ensure an exceptional patient experience from initial contact through screening and enrollment • Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks • Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials • Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance • Build and maintain a culture of accountability, collaboration, and results • Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies • Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators • Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth • Identify and implement coaching, training, and development initiatives for managers and individual contributors • Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements • Participate in sponsor relations and communications as needed • Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns • Ensure accurate and timely documentation within CRM and CTMS systems • Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards • Perform additional duties as assigned by management