An automation platform designed to deploy, manage, secure and migrate SIP devices at scale.

Billing Analyst

Billing SpecialistBilling SpecialistFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

Utah

Posted

31 days ago

Salary

$61K - $70K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Daily Maintenance of the Billing System • Assist in monthly bill closes • Process onboarding orders and ensure accuracy of syncing data from CT systems to billing system; apply manual charges as necessary • Refine and improve the onboarding process in SalesForce and billing system • Process MACDs; apply manual charges as required • Process catalog service conversions to migrate customers between product sets and/or product catalog versions; ensure that pricing and products are accurate and billing correctly, engaging other department resources as necessary • Process offboarding/location billing account terminations • Process contract renewals and apply updated charges in billing system as directed by inside sales; maintain updated contract term details in Salesforce. • Engage DEV to implement Customer Pricing Override entries to correct syncing/quoting issues • Attend cross functional meetings as needed • Provide project based or ad-hoc reporting as required • Assist with provisioning and billing system integration projects • Assist with billing vendor relationship • Assist with process documentation • Assist in resolving customer disputes and issues, focused on providing the best possible experience for the customer balanced against CallTower’s financial health • Ensure efficiency and effectiveness of billing processes and system operation • Engage billing system vendor to escalate and resolve system issues • Be able to approach workload in a self-directed manner, working independently and in a collaborative nature • Provide billing system navigational, informational or interpretive assistance to outside departments • Analyze monthly billing procedures and update accordingly • Back up billing manager as needed

Job Requirements

Bachelor’s degree or additional relevant experience required
3+ years of experience in billing
Ability to maintain and update billing system and billing processes
Intuitive, proactive, collaborative, ambitious, creative problem solver, analytical, versatile, and “thrives under pressure” are words that describe you.
Must be self-motivated with strong time management skills.
Detail oriented with computational accuracy and character strength.
Excellent written and verbal communication, demonstrates active listening and comprehension skills.
Comfortable in the dynamic atmosphere of a highly technically focused organization with a rapidly expanding and changing customer base.
Strong individual contributor with exceptional organizational and communications skills.
Strong collaboration skills and ability to work across all departments.
Ownership mentality of role and projects.
Track record in successfully meeting deadlines while handling multiple projects.
Proficiency in Microsoft Excel including use of pivot, v-lookup tables