• Partner with Product team to communicate customer feedback and requirements • Collaborate with local PS-team members or solution consultants to perform analysis/projects • Work with Marketing to deliver appealing customer success stories • Serve as the primary day-to-day contact for assigned strategic accounts • Build and maintain strong relationships at multiple levels within customer organizations • Discover and document customers’ business objectives • Lead customer workshops and training sessions both remotely and on-site • Track and measure customer KPIs and success metrics • Develop and nurture expansion opportunities within existing accounts • Ensure customers achieve their defined business objectives through embedding PTV Logistics’ solutions.