• Respond to and resolve product, service and order inquiries and problems via email, chat and phone. • Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. • Provide information and guidance to help customers. • Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders. • Generate sales quotes for sales reps within Salesforce quote to cash system. • Flexible work hours are preferred; will be supporting different time zones. • Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards.