First Digital Marketplace for Healthcare Staffing

Account Manager

Account ManagerSalesFull TimeRemoteTeam 501-1,000Since 2015H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

79 days ago

Salary

$87.5K - $96K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Be a subject matter expert on all JobRobotix products • Serve as main point of contact or escalation point for designated Accounts • Partner with Customer Support to build support documentation so customers can self-service their questions • Partner with the Finance team in tracking past-due accounts and communicating with customers to support timely payment resolution • Coach JobRobotix customers on JobRobotix products through online presentations to drive product adoption and customer success • Partner with the Manager of Client Services and General Manager of JobRobotix to create and track metrics for managing the performance of Account Management • Surface upsell opportunities to Sales by driving value in every customer conversation • Conduct Quarterly Business Reviews with customers to ensure they receive value from our products • Independently and successfully manage a high volume of tasks and customer issues • Contribute to an environment of high accountability, teamwork and hard work

Job Requirements

2+ years prior experience in a client facing or account management role, preferably in healthtech SaaS
Passionate about customer success and customer experience
Comfortable working in a small startup environment
Comfortable with ambiguity, and operating in an unstructured environment
Strong desire to build robust team documentation
Strong desire to become a subject matter expert in a product suite
Highly accountable, team player, with a very strong work ethic
Customer-first mindset: you go above and beyond to make our customers happy
Excellent verbal and written communication skills
Strong project management skills, with the ability to coordinate customer onboarding, manage timelines and stakeholder expectations
Contribute to a positive team environment by investing in relationships with customers and colleagues

Benefits

Compensation for this full-time position encompasses both base compensation and variable compensation target of 20% of base compensation
Base compensation is determined as a reflection of your skills, experience, and geographic location.
Remote work options