The Nation’s Leading Residential and Commercial Solar Performance Plan And Cash-Back Energy Guarantee

Director of Client Success, Residential Markets

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2015H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

82 days ago

Salary

$135K - $175K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Act as the primary owner for national-scale residential solar financiers and O&M providers. • Lead, mentor, and scale the Residential Client Success Management (CSM) team. • Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees. • Identify and execute opportunities for service expansion and upsell within existing major accounts. • Lead Quarterly Business Reviews (QBRs) that provide actionable insights rather than just data. • Deeply understand and enforce Master Service Agreements (MSAs).

Job Requirements

10+ years of professional experience in the solar industry, with at least 5 years in a senior account management or asset management role specifically supporting Third-Party Owned (TPO) residential portfolios.
Deep understanding of solar project finance, including Tax Equity structures, PPA/Lease mechanics, and the financial impact of technical underperformance on asset valuation.
High level of comfort discussing solar system architecture, inverter performance, and monitoring hardware (DAS) with technical stakeholders.
Demonstrated experience managing multi-million dollar contracts, specifically enforcing MSAs and SLAs.
Bachelor’s degree in Business, Engineering, Finance, or a related field.

Benefits

We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Join us in shaping the future and be rewarded for your dedication with stock options.
Up to $500 annual learning reimbursement because investing in your development is investing in our success.
We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.