• Oversee the full lifecycle of care coordination for members in the Virtual Intensive Outpatient Program (VIOP) • Screening and qualifying prospective members for program eligibility • Conduct clinical outreach to families and onboarding new members • Manage case coordination and facilitate communication across multidisciplinary teams • Support members and caregivers throughout their VIOP journey • Ensure timely scheduling of intake assessments once members are qualified for VIOP enrollment • Orient members and their families to the VIOP program • Serve as the primary point of contact for members and families • Coordinate external case management needs with schools, Primary Care Providers, and community resources • Assist with discharge planning and transition to lower levels of care or additional services • Maintain accurate and timely documentation in the electronic health record (EHR) • Act as a liaison between families and the VIOP treatment team • Collaborate with internal teams to address barriers to care • Conduct comprehensive biopsychosocial assessments for members entering the VIOP • Develop individualized care plans in collaboration with the treatment team • Support group facilitators during sessions • Provide clinical session coverage as needed