Limber

Merging Digital and In-Clinic MSK Care

Physical Therapy Customer Success Manager

TherapistTherapistFull TimeRemoteMid LevelTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

86 days ago

Salary

$80K - $100K / year

Seniority

Mid Level

Professional Certificate2 yrs expEnglish

Job Description

• Traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships • Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions • Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools • Analyze usage metrics and develop strategic action plans to improve performance and engagement • Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements • Track visit outcomes and progress against client KPIs in a structured and organized way • Support new client go-lives and implementation initiatives in the field

Job Requirements

Licensed Physical Therapist or Occupational Therapist**
Travel Requirement: Up to 80% *total* travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit. **
2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
Self-starter with the ability to work independently while remaining highly accountable
Strong problem-solving skills and ability to adapt in real time
Highly motivated by performance and commission-based earning structures
Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
An active driver's license in good standing is required
Must have reliable access to a major airport for regional travel
Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms

Benefits

Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave.
Additionally, employees receive unlimited PTO and 10 company holidays.
Travel reimbursement provided