• Own a portfolio of high-value Life Science accounts and be accountable for retention, growth, and account health. • Operate as a strategic partner to commercial, medical, and HEOR stakeholders while also being willing to dive into details and work directly with internal teams. • Connect data, product capabilities, and client strategy to define and execute account plans that drive measurable business outcomes for our clients and for Loopback. • Drive initiatives to create and operationalize scalable go-to-market and client management processes. • Oversee onboarding to ensure a seamless transition to Loopback’s solutions. • Help clients use Loopback data, analytics, and tools to achieve clinical, commercial, and access objectives. • Build and maintain strong, long-lasting relationships; act as primary point of contact and internal advocate. • Serve as a trusted advisor by understanding customer goals and constraints, and providing tailored solutions. • Build and manage structured account plans with clear objectives, success metrics, and growth opportunities. • Identify, qualify, and prioritize expansion opportunities and partner with Sales to close them. • Synthesize complex analytics into clear, compelling narratives and recommendations for senior stakeholders. • Collaborate with sales, marketing, product, operations, and engineering teams to align client strategies and objectives with Loopback’s roadmap. • Develop scalable processes, playbooks, and documentation that enable consistent, high-quality client delivery and drive team efficiency across the customer lifecycle.