• Lead a centralized Life Sciences Professional Services PMO responsible for onboarding, implementation, and enterprise deployment programs • Ensure services are delivered on time, within scope, and in alignment with contractual commitments, regulatory requirements, and customer expectations • Serve as an executive escalation point for complex, at-risk, or high-profile Life Sciences customer engagements • Act as executive sponsor for strategic Life Sciences accounts, partnering with customer executives to ensure alignment, issue resolution, and long-term success • Drive consistent delivery quality and measurable customer outcomes across pharmaceutical, biotech, and medtech customers • Define and enforce modern project management methodologies, delivery playbooks, and lifecycle standards aligned with SaaS best practices • Oversee the full Life Sciences Professional Services delivery portfolio, ensuring effective prioritization, capacity alignment, proactive risk management, and achievement of financial and customer outcomes • Implement governance models to proactively identify delivery risk, compliance issues, and execution gaps • Lead the transformation of Life Sciences Professional Services delivery models to improve scalability, consistency, and speed to value • Standardize best practices across onboarding and implementation to reduce cycle times and accelerate customer realization of product value • Champion modern SaaS delivery methodologies including phased rollouts, configuration-first approaches, and repeatable implementation patterns • Champion the adoption of AI and automation within Professional Services to improve forecasting accuracy, delivery efficiency, and execution predictability • Identify and prioritize AI use cases (e.g., GenAI, Agentic AI, workflow automation) that reduce manual effort and enhance delivery quality • Partner closely with Services Operations and Finance to manage utilization, capacity planning, margins, and forecasting for Life Sciences Professional Services • Drive operational discipline around backlog management, staffing alignment, and delivery forecasting • Establish KPIs and dashboards to track performance (e.g., time-to-value, on-time delivery, utilization, margin, CSAT) • Ensure Life Sciences Professional Services contributes predictably to overall Services revenue, margin, and annual operating plan commitments • Lead and scale a high-performing global PMO team • Build delivery leaders capable of operating in a modern SaaS, data-driven services environment • Establish clear accountability, performance expectations, and development plans for leaders and teams • Foster a culture of ownership, continuous improvement, and execution excellence