Protective Life
We are on a mission to help more people achieve the sense of protection and security they deserve.
Customer Service Specialist, Bilingual
Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1908H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
82 days ago
Salary
$41.6K - $45K / year
High SchoolSpanishEnglish
Job Description
• Provide exceptional service to customers primarily over the phone
• Address customer inquiries and resolve problems
• Ensure overall customer satisfaction
• Demonstrate strong multitasking skills
• Work with multiple technology systems
• Show ownership and a proactive approach to problem-resolution
Job Requirements
- Full fluency in Spanish and English
- Previous customer service experience in an inbound call center or similar environment is strongly preferred
- Experience using various modern computer systems, software applications, and communication tools
- Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
- High school diploma or equivalent; some college education preferred but not required
- Flexibility to work in shifts, including evenings, weekends, and holidays, is required
Benefits
- health, dental and vision insurance
- mental health benefits
- employee assistance program
- paid time off
- paid parental leave
- short-term disability
- cultural observance day
- contributions to healthcare accounts
- pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform
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