• Deliver a high-quality Institutional Member experience across a portfolio of accounts, in close partnership with Executive Sponsors. • Support renewal and expansion efforts by tracking and executing on engagement and value-driven activities, identifying opportunities, and helping execute renewal and upsell strategies to meet or exceed unit and revenue retention goals. • Develop a strong understanding of each member’s priorities and impact goals, and help translate those needs into concrete engagement across NationSwell’s programming, insights, and experiences. • Draft polished member communications, including emails, decks, and follow-up materials. • Maintain accurate, up-to-date CRM records for contacts, engagement activity, and opportunities. • Proactively manage scheduling and coordination across accounts. • Identify opportunities to deepen engagement or expand impact within member accounts, and support the preparation of MOUs, proposals, renewals, and project documentation. • Stay informed on key trends in social impact, philanthropy, and CSR.