The operating system for the trades

Manager, Customer Success – Enterprise

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2012H1B SponsorCompany Site LinkedIn

Location

United States

Posted

86 days ago

Salary

$113.1K - $151.3K / year

Bachelor Degree6 yrs expEnglish

Job Description

• Own the success and performance of Aspire’s Enterprise and Strategic customer segment, ensuring customers consistently realize meaningful value from the platform. • Lead a team of Enterprise CSMs responsible for proactive account management, executive engagement, and outcome-driven adoption strategies. • Serve as a trusted escalation point for complex customer situations, partnering with customers and internal teams to resolve issues quickly and effectively. • Hire, onboard, develop, and retain a high-performing team of Enterprise CSMs. • Foster a culture of trust, ownership, and continuous improvement where team members feel supported and challenged to do their best work.

Job Requirements

6+ years of experience in Customer Success, Account Management, or related customer-facing roles in a B2B SaaS environment.
Prior experience managing or mentoring customer-facing teams, ideally supporting enterprise or strategic accounts.
Strong understanding of how customers derive value from SaaS products and how adoption, engagement, and outcomes drive retention and growth.
Experience working with executive stakeholders and navigating complex customer organizations.

Benefits

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.