Private Cloud AI Customer Engineer

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 10,001+Since 2015H1B SponsorCompany Site LinkedIn

Location

California + 3 more

Posted

85 days ago

Salary

$120.5K - $276.5K / year

Bachelor DegreeEnglishCloud

Job Description

• Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product • Project manage the customer and use case • Provide hands-on support and guidance during the first three months post-purchase • Conduct informal product training sessions • Schedule and conduct regular cadence calls with customers • Guide customers through the initial adoption of their first use case • Collaborate with internal teams, including Sales, Product Management, and Technical Support • Monitor customer progress and provide proactive support

Job Requirements

Project Management: Demonstrated expertise in managing multiple complex projects simultaneously
Customer Service: Strong customer service orientation, with a focus on delivering exceptional support
Technical Troubleshooting and Problem Resolution: Strong analytical and problem-solving skills
Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly
Collaboration: Strong teamwork skills
Empathy: Ability to understand and empathize with customer challenges
Proactive Approach: Initiative to anticipate customer needs
Attention to Detail: Keen attention to detail to ensure accurate support