• Ensure scheduled Services activity is completed to the contractual commitment and expected level of quality. • Supports Project Managers with scheduling, budget tracking, administrative and coordination tasks. • Understand project scope of work and pricing; create project plan for implementation. • Work in collaboration with Routing and Field Managers to create the schedule and workorders, obtain technician assignments, and establish pricing. • Has ability to manage smaller projects and/or smaller customers. • Provide documentation and project overview training to field technicians. • Ensure required parts are available and provided to field technicians. • Works hand and hand with the Customer Care Center and Dispatch teams to pre-schedule Technicians. • Ensuring day-to-day operations of a project run smoothly. • Monitor schedule daily for accuracy and timely completion of scheduled activity. • Closely manage all carryovers with expediency to successful completion. • Create and provide weekly internal and external status reports; establish communication and escalation plan with the customer. • Review data provided by field technicians for accuracy and compliance to customer requirements (photos, surveys, etc.). • Process workorders as completed. • Review and approve invoices. • Manage project issues to full resolution. • Communicate effectively with the customer and provide timely responses to all inquiries. • Maintain overall project statistics (success, completion, issues, etc.). • Forecast project revenue. • Other duties as assigned.