Deephaven Mortgage
Deephaven has the answers.
Mortgage Processor, Account Manager
Location
California + 2 moreAll locations: California, Idaho, Nevada
Posted
81 days ago
Salary
$25 / hour
3 yrs expEnglish
Job Description
• Act as the main point of contact for the broker once the loan has been submitted
• Review loan applications for accuracy and completeness
• Collect and verify all documentation required for initial and final loan approval
• Proactively manage the Estimated Closing Date and keep stakeholders informed
• Prepare and submit initial, conditional, and final loan packages to underwriting
• Maintain timely and professional communication with brokers, adhering to service level agreements (SLAs)
• Process change of circumstance requests within SLA timelines
• Convert and organize loan documentation using Encompass
• Send Notices and Counter Offers to brokers as applicable
• Work closely with Account Executives, Underwriters, and Closers to ensure a seamless process
• Order and review necessary services and verifications
• Ensure the highest level of broker and customer satisfaction
Job Requirements
- 3+ years of mortgage processing experience
- Proficient in MS Office including Word and Excel
- Knowledge of current regulatory compliance requirements
- Organized, analytical, detail oriented, and self-motivated
- Manage pipeline to ensure Service Level Agreements (SLAs) are met
- Communicate effectively with others, both verbally and in writing
- Maintain the highest level of confidentiality and quality
- Complete responsibilities effectively and efficiently with minimal direction
- Manage daily tasks to ensure business needs are consistently met
- Present self in a professional manner and interact with all levels of organization and outside contacts appropriately
- Comply with Deephaven policies and procedures
- Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers
- Complete all assigned training by required dates
- Wholesale experience preferred
- Encompass systems knowledge preferred
Benefits
- Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
- Future Finance Focused – Generous employer-matched 401(k) plan
- Community Connect – Philanthropy Committee that creates charitable initiatives
- Health from Day One – Comprehensive health insurance starting on day one of employment
- Family Matters – Competitive maternity and paternity leave
- Culture & Celebrations – Culture Committee with team-building events and celebrations
- Ideas Welcome – Encouraging thought leadership and innovation
- Guidance & Growth – Mentorship opportunities for career development
- Perk Up – Exclusive discounts on travel, tech, pets, legal, and more
