• Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience. • Create and deliver required content writing, editing, and proofreading for various mediums such as benefit guides, home mailings, email, text messages, presentations, video scripts, websites, and more for managed book of business. • Ensure quality, accuracy, and timeliness of content delivery • Gather and leverage discovery documentation and resources to produce impactful content to educate our clients’ unique employee demographics • Maintain client-specific artifacts such as project briefs, the eligibility and content matrix and any other relevant resources. • Adhere to client writing style guides in all writing projects • Understand client health plan(s) and employee benefit package details per population in order to communicate with accuracy. • Understand best practices as outlined by the broader Consumer Experience team, be consultative with clients and influence their adoption of best practices. • Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date. • Identify and resolve project issues and escalate as necessary to help manage project risks. Manage activities, progress, and deadlines across multiple projects using outlined SOPs and project management software. • Complies with all policies and standards