• Lead engagements with Jupiter customers and be accountable for long-term customer success • Map customer organizations to identify additional key stakeholders and potential upsell opportunities • Drive renewal readiness, proactively address risks, lead commercial renewal, and expansion cycles • Perform customer onboarding, implementation, and training • Be the primary point of contact with customers • Generate customer criteria and KPIs that are regularly tracked and updated with the customer • Lead Quarterly Business Reviews (QBRs) • Maintain customer playbooks to track customer insights • Answer technical customer questions and manage internal cross-functional coordination • Monitor customer health scores, identify risk signals early, and create mitigation plans • Collect and distribute key customer requirements and act as a customer proxy when engaging product teams • Analyze product usage, climate analytics results, and adoption data to drive action with customers • Create collateral to drive further customer engagement and develop internal reports to communicate customer status