• Work with Health Strategies leadership to execute goals and objectives for Navitus eHealth products. • Responsible for the timely completion of eHealth product reports for transaction data and billing for Finance and Customer Success teams. • Develop and maintain internal eHealth product metrics. • Assist IT support teams to execute on testing of system enhancements, test cases, managing defects, and documenting results within required timeframes. • Leverage competitive intelligence and evolving industry best practices to define and steer Navitus’ products to be an industry leading solution. • Work closely with Health Strategies leadership to ensure detailed requirements meet the needs of the business. • Ensure that system enhancements, testing issues, and information about ePrescribing, ePA and real-time prescription benefits are communicated timely to the Manager, Digital Health and IT team. • Troubleshoot for system issues or questions. • Work with Health Strategies leadership to ensure controls are in place that adequately assess system quality and stability. • Work with end users to suggest enhancements to the system or workflow processes to meet the needs of the business. • Assist leadership in documenting requirements for new processes, services, and changes to existing processes to achieve department business and strategic goals. • Assist leadership in oversight of setup and maintenance of system configuration. • Assist with IT after-hours support as needed. • Other duties as assigned.