At Symmetrio, we are recruiting for an IT Infrastructure Specialist who supports the deployment and ongoing operation of customer environments used to deliver company applications. This heavily customer-facing role is hands-on and includes testing/validating hardware configurations, implementing core infrastructure services, and providing support for both new deployments and existing clients. **NYC Metro candidates are highly preferred for occasional travel.** **Infrastructure Management** · Test and validate server and hardware configurations to ensure they are suitable for reliable application delivery · Implement, administer, and maintain Windows-based physical server environments and VMware and Nutanix virtual infrastructure · Configure and support Active Directory services, including users, groups, and Group Policy (GPO) administration · Deploy, maintain, and troubleshoot app delivery (Citrix/Omnissa) based environments · Install, configure, maintain, and troubleshoot Microsoft SQL Server and related components · Coordinate software releases and patching activities; monitor environments to maintain security, stability, and performance **Support & Operations** · Follow change management procedures and provide escalation-level troubleshooting when required · Maintain accurate documentation for systems, configurations, processes, and support activities · Provide hands-on technical support to new and existing clients via phone/email/remote support · Handle daily support cases and service requests, ensuring timely response and resolution · Participate in occasional coverage aligned with West Coast business hours **Best Practices & Professional Development** · Apply IT service management and standards practices (e.g., ITIL and ISO) to support operations · Maintain familiarity with disaster recovery best practices and procedures · Assess business requirements and recommend practical technical solutions · Stay current with industry trends and emerging technologies