• Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training. • Provide timely support to our students successfully resolving inquiries using Front/HubSpot. • Answer phone calls from current and potential students in the program. • Respond to email, SMS, and social media inquiries from potential students. • Create and update help documentation that supports our students navigate frequently asked questions • Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation.